WHAT INFORMATION DO WE COLLECT AND WHY DO WE COLLECT IT?
HOW IS YOUR INFORMATION SHARED?
HOW DO WE PROTECT THE PERSONAL INFORMATION WE COLLECT?
WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
HOW DO YOU OPT OUT OF PERSONAL INFORMATION SHARING WITH OUR BUSINESS PARTNERS?
HOW DO YOU CORRECT AND UPDATE YOUR PERSONAL INFORMATION?
HOW DO YOU OPT OUT OF EMAIL COMMUNICATIONS?
WHAT IF YOU HAVE QUESTIONS?
When you visit our site, we track information including the domain name and the name of the web page from which you entered our site, and how much time you spend on each of our pages. We also collect information such as how many times you click on each web page and the methods by which our site was found. We may also collect IP addresses and website usage information from you when you visit our site via the use of « cookies. » (An IP address is a number that is assigned to your device by your Internet Service Provider when you are accessing the Internet.)
When you sign up with our service, we collect personal information that will allow you to log in to and use the Edge Query platform. If you do not consent to Edge Query collecting and storing this personal information, we cannot provide you with access to our platform. This information includes your name and your email address as requested at signup.
As you use our platform as a registered user, we also collect other information that will allow us to provide our service in a reliable manner. This information includes the IP addresses of the devices you use to login in to our platform, the dates and times of your logins, the dates and times of your purchases. We also use third-party services such as Google Analytics, Hotjar and Intercom in order to track your activity on our website. The information we collect through these third-party services includes your IP address, your device type and Operating System, your Internet browser, your location, the pages on our website you have visited, the actions you’ve performed on these pages (including recordings of your interactions, such as movements, mouse clicks), and also the actions you’ve performed in our online app (such as number of banners you have created, upload and download history). We use such information to better understand your needs and improve our platform accordingly, and also to send you marketing messages that are relevant and match your interests.
We do not collect or distribute private data such as credit card numbers at all. This information is collected and stored on the servers of the payment processors (Stripe, Braintree) in order to enable one-time and recurring payments to us. If you wish to delete this information, you can do that in your account settings. All passwords are non-reversibly encrypted before being saved to the database, to ensure that they (and your personal information) cannot be stolen from us, even in case of a hacking attack. We do not collect any passwords at all for users that are connecting using the Facebook Connect API as well as for those connecting with Twitter, Google and Yahoo APIs.
If you fill in a contact form or request to download a resource, you may be asked to provide personal data such as, but not limited to, your full name, your email address and your consent to receive marketing communications and materials. We collect and process this kind of personal data for the purpose of providing the desired service or resource, study your interests for marketing purposes or improving our website and platform.
Please note that our platform connects with Google advertising solutions therefore we collect information about you throughout Google advertising services using cookies. Here is a link to Google Advertising Policy and how to opt out: https://policies.google.com/technologies/ads
We also provide an Ad Server solution for our clients, that let them to serve ads from our servers. When you see an ad which is served from our Ad Server, we do not collect any personal information, which could allow us to identify you individually. However, we collect the following non-personally identifiable data: browser user agent (from where we understand your browser name and device type), HTTP Request Headers (URL domain), and Country name based on your IP address. We do track interactions and the number of times each ad was displayed in your browser. While serving an ad from our Ad Server, we do not drop, or store any information in your browser local storage. This data will be aggregated and stored on our servers for up to 1 year. We use this data to provide reports and insights to our clients, about the performance of their ads. Typical reports show how many times an ad was seen/clicked on a specific browser, domain, device type or country. We provide these data to our clients in our dashboards and on demand for up to 1 year.
We collect and share as little personal data as possible to function. Whenever you delete your account we will initiate a process that will remove your data from all these processors, if possible. In some cases it is physically impossible to distinctly identify specific users, when data is used collectively for research and statistical purposes, or it may be needed for accounting purposes.
In order to understand the use of our service we need to allow site analytics tools to access some information regarding your site usage. These tools are Google Analytics and Hotjar. The information we collect through these third-party services includes your IP address, your device type and Operating System, your Internet browser, your location, the pages on our website you have visited, the actions you’ve performed on these pages (including recordings of your interactions, such as movements, mouse clicks), and actions you’ve performed in our online app (such as number of banners you have created, upload and download history).
CRM and email providers
Our business email addresses are managed by Google, so every email that you send to any employee will be accessed through Google Mail. We send out automated transactional emails (emails regarding account registration and payments) through SendInBlue, which has access to email addresses of end users. For CRM and for promotional emails we use SendInBlue, Zoho. In order to perform their functions, SendInBlue and Zoho have access to various metrics and information regarding our users, including actions performed on our site. Intercom collects publicly available contact and social information related to you, such as your email address, company, job title, social network handles and physical location, to optimize your user experience.
Customer Support and Account Management
In order to deliver the best possible customer experience, we have integrated tools such as Zendesk and UserIQ who may have access to your personal data. We use these tools in our daily business operations to keep track of tickets opened by our customers for technical and billing support purposes, and also to keep track of certain usage and billing information so that we can provide all our users with a high level of service and uninterrupted usage of our platform.
Marketing & Advertising
. To opt out of targeted Facebook advertising, please visit this page
. Please note however this does not opt you out of being delivered advertising. You will continue to receive generic ads.
Payment processors and reports
We share your payment info with payment service providers (Stripe and Braintree) to process payments, to prevent, detect and investigate frauds and for dispute resolutions (chargebacks, claims, refunds). We also use a 3rd party payment analytics tool (ChartMogul) to keep track of our business growth. ChartMogul has access to orders from Stripe, but it does not have access to credit card details.
Server storage and management
We use OVH for hosting, database backup and storage. All the data that Edge Query collects directly through its service and all the content uploaded or created by users on Edge Query are hosted on AWS. For more information about AWS please visit https://ovh.com
While we do not anticipate it, every business nowadays should plan for the possibility that it might sell certain or all of its assets to another company or individual, or that it might buy certain assets of another company or individual. If all or part of the company is sold, merged or otherwise transferred to another entity, the personal information you have provided to us may be transferred as part of that transaction. However, we will take steps to ensure that your personal information is used in a manner consistent with the provisions of our Policy.
Other than those who act on our behalf and except as explained in this Policy, information you provide at this site will not be transferred to unrelated third parties, unless we have your permission to do so. However, please note that personal information provided to this site is subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders.
We allow you to control the disclosure of your non-public personal information to third parties for the marketing of third-party products and services (i.e., your consent is required for disclosure). We must disclose information, when requested, to comply with court orders or subpoenas.
Your privacy and the security of your personal information are important to us. We maintain and protect the security of our servers and your personal information. No data transmission over the Internet can be guaranteed to be 100% secure, however. Accordingly, despite the safeguards in place to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your personal information, we will undertake all commercially reasonable efforts to ensure its security on our systems. To secure the information we collect online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, we have established appropriate physical, electronic and management safeguards. We require user names and passwords to access sensitive data. Unless you authorize unencrypted transmission, we will use industry standard encryption methods to protect your data transmission.
We will retain your personal data as long as necessary to provide you with the requested services. Once you have deleted your account, we remove your personal data within 30 days from the account deletion date.
You can delete cookies from your hard drive at any time. You can set your Internet browser so that it will not allow cookies to be stored on your device. This may reduce functionality of Edge Query and may mean that certain features or content will not be available to you. Further information on how to prevent cookies from being stored on your device can be found on www.allaboutcookies.org
under the ‘manage cookies’ section. Alternatively, you can access further information by going to the help menu within your Internet browser. To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
where you’ll also find more information on how to opt out of being tracked by Google.
Other than agents who act on our behalf, the information you provide through our site will not be transferred to unrelated third parties unless we have your permission to do so. You can opt out of receiving marketing emails at any time by logging into your account and changing your settings in the My Account – Account Settings – Email options section, or by contacting us at contact[@]Edge Query.com (with subject “OPT OUT”). We will, however, continue to send you emails with information such as, but not limited to: updates about major changes that may severely affect the way you use the platform, changes in your account status, payment failures and successes, or scheduled server updates when our platform may not function.
You can change or correct your account information at any time by logging into your Edge Query account.
You can opt out of receiving marketing emails at any time by logging into your account and changing your settings in the My Account – Account Settings – Email options section, or by contacting us at contact[@]Edge Query.com (with subject “OPT OUT”). We will, however, continue to send you emails with information such as, but not limited to: updates about major changes that may severely affect the way you use the platform, changes in your account status, payment failures and successes, or scheduled server updates when our platform may not function.
The site is not directed to children under thirteen (13) years of age, and children under such age must not use the site or Services offered on it to submit any individually identifiable information about themselves.
We may on occasion update our Policy. Your acceptance of any minor changes to this Policy is indicated by your continued use of our Services. If we make any material changes to our Policy, we will post a notice about the change at a prominent location on our site. We encourage you to periodically review our site and this Policy for any changes.
Questions or comments regarding the site should be sent by e-mail to Edge Query support or by mail to Edge Query, 19 rue du Sperl 67130 Lutzelhouse – France
If you are located in the European Union, starting with May 25, 2018 your personal data is protected by the General Data Protection Regulation (GDPR) in your relationship with all data controllers, both within and outside the EU.
If you are a EU resident, you need to be aware that the personal data that we collect about you may be transferred to and processed by recipients that are located outside the European Economic Area, some of which are certified under the EU-U.S. Privacy Shield, and some not. We will take all necessary measures to ensure that transfers out of the EEA are adequately protected as required by applicable data protection law.
We may also retain your personal data after the termination of your account to the extent necessary to comply with applicable laws or if we need your personal data to establish, exercise or defend a legal claim. To the extent possible, we will restrict the processing of your personal data for such limited purposes after the termination of your account.
Your rights regarding your personal data as a EU resident
The right to withdraw your consent.
with your request and we will get back to you with a solution within 30 days from the date of your email. Please keep in mind, however, that certain personal data is absolutely necessary for us to be able to manage your account, so its deletion may only be possible with the deletion of the account altogether.
The right to request access to your personal data.
You have the right to ask whether or not we collect or process personal data about you, and, if we do, to request access to your personal data. You have the right to find out what personal data we have collected about you, the purpose of the collection and who else we have shared this data with. Your access may be restricted, though, by other people’s rights and interests.
The right to request rectification of your personal data.
At your request, we will rectify inaccurate personal data concerning you within 30 days of your request. You also have the right to ask us to complete personal data about you that is incomplete.
The right to be forgotten.
At your request, we will erase personal data concerning you within 30 days of receiving your request. Please note that this request means we will have to delete your existing account and you will no longer be able to access your work.
The right to request restriction of processing.
You have the right to request from us restriction of processing your personal data. Please understand, however, that certain personal data processing is inherent to how our Service works and if you request its restriction, we may have to delete your account.
The right to request data portability.
At your request, you will receive from us the personal data that we’ve collected about you, in a structured, commonly used and machine-readable format, within 30 days of your request.
The right to object.
You have the right to object at any time to the processing of your personal data by us and we can be required to no longer process your personal data, especially if we collect and process your personal data for profiling purposes in order to better understand your interests in our products and services or for direct marketing. If you have a right to object and you exercise this right, we will no longer process your personal data.
For any request regarding your rights mentioned above, or if you have any questions about how we collect and process your personal data, you can email us at email@example.com
. Please allow us 30 days to respond and fulfill your request.